This Privacy Policy describes how Picksonline.net (“Company”, “we”, “our”, or “us”) collects, uses, protects, and discloses personal and non-personal information obtained from users (“you”, “your”, or “customer”) when you access or use our website, products, or services. By using our services, you consent to the data practices described in this policy.
1. Information We Collect
We collect both personal and technical information necessary for the operation, billing, and support of our hosting infrastructure and related services. This includes but is not limited to:
- Account Information: Full name, email address, contact number, billing address, and organization details collected during registration or checkout.
- Payment Information: Transaction details such as payment method, Bkash.
- Service Usage Information: Login history, session duration, bandwidth logs, resource usage statistics, and system actions performed through the client area or control panel.
- Technical Information: IP addresses, browser type, operating system, device identifiers, and user-agent data for security, diagnostics, and analytics purposes.
- Support Interaction Records: Communications, chat transcripts, and tickets exchanged with our support or billing teams for quality monitoring and legal compliance.
2. How We Use the Information
We use the collected data strictly to provide, improve, and protect our services. The purposes include but are not limited to:
- Processing orders, billing, renewals, and payments.
- Providing technical support and customer assistance.
- Maintaining service availability, monitoring system performance, and detecting misuse or security threats.
- Communicating updates, service announcements, maintenance notifications, or marketing promotions.
- Complying with taxation, billing, and government reporting obligations.
- Improving our infrastructure, software, and customer experience through anonymized analytics.
We will never use customer data for any purpose other than legitimate business operations unless we have obtained explicit consent or are required to do so by law.
3. Data Retention and Storage
We retain customer data only for as long as necessary to fulfill service obligations, comply with legal requirements, resolve disputes, and enforce agreements. Once your account is terminated or the retention period expires, personal data is securely deleted or anonymized. Backups and system logs containing customer data are automatically purged in accordance with our data retention schedule.
4. Security and Data Protection
Picksonline.net implements industry-standard administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, alteration, or destruction of personal data. These include:
- Encryption of sensitive data using SSL/TLS and AES-256 encryption standards.
- Firewall, intrusion detection, and malware protection systems on all servers.
- Restricted employee access based on least-privilege and role-based permissions.
- Regular security audits, patch management, and compliance assessments.
- 24×7 monitoring of network traffic for abuse, unauthorized logins, and DDoS attacks.
While we take all reasonable precautions, no online system is entirely immune to risk. By using our services, you acknowledge and accept these inherent security limitations.
5. Data Sharing and Disclosure
We do not sell, lease, or trade customer data. However, information may be shared with trusted third parties for legitimate business functions under strict confidentiality agreements. Examples include:
- Payment gateways and financial institutions for billing transactions.
- Domain registries and SSL providers for order fulfillment.
- Email marketing and CRM platforms for verified communication campaigns.
- Authorized resellers and affiliates acting on behalf of Picksonline.net.
We may also disclose information if legally required by government agencies, courts, law enforcement, or regulatory authorities for lawful investigations or compliance obligations.
6. Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it from our systems.
7. Policy Updates and Revisions
Picksonline.net reserves the right to amend this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date. Significant changes will also be communicated via email or client area notifications where applicable.